Shipping policy
Last updated: October 22, 2026
Thank you for shopping with The HydroPump Pokéshop. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Pre-ordered product orders are shipped once all released product is received and in-stock. If you have a cart with a combination of release dates-- the entire will be shipped at the latest date unless otherwise requested. Cost for separated shipping will be invoiced.
Pre-ordered product is subject to pre-packaging and pre-tagging to ensure it leaves our facilities on time. If you see tracking applied, but the package hasn't moved-- always feel free to reach out.
Except as otherwise stated on our website, orders are processed within 2 business days (excluding holidays).
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order is in possession of the carrier. They may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping charges are calculated from fixed rates, dependent of the items being purchased. Orders above specific fixed dollar amounts are required to have a signature delivery. Signature delivery is a separate cost, that will be visible in the order prior to check out. Check out will not proceed until the page has refreshed and all costs are plainly visible.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will partner will appropriate parties to address issues.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it.
Questions?
Contact our team at info@thehydropumppokeshop.com or use the contact details in our Contact Us form.