Refund policy

Last updated: October 22, 2026

Returns

Due to fluctuating market conditions, all sales are final concerning sealed product, supplies and apparel. 

If you have any issues or concerns with your order we will always work with you to rectify the situation. Please reach out via "Contact Us" at the bottom of thehydropumppokeshop.com with a subject line that matches your needs.

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Return options

Contact us to ask about return options and how to start a return.

In-Stock Order Cancellations

Order cancellations for in-stock items are subject to a 5% restock fee. Refunds, minus the restock fee, are issued to the original payment method.

Pre-order Cancellations

Pre-order cancellations and/or modifications must be requested no later than two (2) business days prior to their ship/release date. Cancelling of pre-order items are subject a 10% cancellation fee. Refunds, minus the cancellation fee, are issued to the original payment method.

All Order Cancellation Requests - After Tracking Addition & Carrier Pickup

Requested order cancellations after tracking has been added and the carrier has marked the package as in transit are reliant on the receiving party of the order fulfilled to RTS (Return to Sender) or intercept. Refunds will not be provided until the whole order/package is received at the original fulfillment center, in unopened condition, the HydroPump Pokéshop. Refunds, minus their applicable fee for the type of product (In-stock or Preorder--- see above), are issued to the original payment method.

Pre-ordered & Unreleased Product

Payments for pre-orders from the HydroPump Pokéshop are processed at the time the preorder is placed.

Pre-order fulfillment is covered here, in our Shipping Policy.

  • We suggest ordering unreleased items separately from in-stock items to prevent fulfillment delays of in-stock items. If an in-stock item has been ordered with pre-order items, as a customer it may be requested to separate those items for fulfillment. Subject to approval. Additional shipping may apply.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue.

Cosmetic flaws to outer packaging that doesn't directly influence the contents of the product is not considered damage.

Cosmetic flaws to external case covering (on sealed case quantity orders) is not considered damage.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to request a return on the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thehydropumppokeshop.com.