FAQ (Frequently Asked Questions)

We are committed to deliver the best products coupled with the best possible customer service and prices. Here are some of the most frequently asked questions we receive in our store:

  • I have contacted you through the contact form, how long should I wait for a reply?
    • We usually reply within 24-48 hours.
  • I ordered my item and it’s been five business days, where is my order?
    • We usually process orders within 1 business day, if you ordered standard shipment your order should get there no later than 6 business days. We also share a tracking number for you to track your package.
  • What is your return policy?
    • All sales are final except for those that are lost, stolen or damaged during shipping.
  • How do I request a return?
    • Please fill out the form on our contact us page, select “Order Payment/Refund“, and put your name, order number, and email address in the Message.  We will contact you within 24-48 hours.
  • I have a card collection, do you buy cards?
    • Yes we do, please use our bulk submission form. We will contact you to ask for more details within 24-48 hours.
  • Where are you located?
    • We are based in North Carolina.