We are committed to deliver the best products coupled with the best possible customer service and prices. Here are some of the most frequently asked questions we receive in our store:
I have contacted you through the contact form, how long should I wait for a reply?
- We usually reply within 24-48 hours.
I ordered my item and it’s been five business days, where is my order?
- We usually process orders within 1 business day, if you ordered standard shipment your order should get there no later than 6 business days. We also share a tracking number for you to track your package.
What is your return policy?
- All sales are final except for those that are lost, stolen or damaged during shipping.
How do I request a return?
- Please fill out the form on our contact us page, select “Order Payment/Refund“, and put your name, order number, and email address in the Message. We will contact you within 24-48 hours.
I have a card collection, do you buy cards?
- Yes we do, please use our bulk submission form. We will contact you to ask for more details within 24-48 hours.
Where are you located?
- We are based in North Carolina.