FAQ

FAQ (Frequently Asked Questions)

We are committed to deliver the best products coupled with the best possible customer service and prices. Here are some of the most frequently asked questions we receive in our store:

  • I have contacted you through the contact form, how long should I wait for a reply?
    • We usually reply within 24-48 hours.
  • Can I get my order expedited?  
    • More often than not, yes! We'll quote what your new shipping total is and invoice that difference to you.
  • If I place an order for a case/display quantity, will I receive it as a sealed case/display? 
    • Yes, as long as we have it available and shipping isn't astronomical. The same applies to pre-orders, and they're fulfilled oldest to newest when we start packing, so try and not wait too long. If there's a crazy difference in shipping, we'll likely reach out and confirm if you're ordering it for the case, or the quantity. 
  • I ordered my item and it’s been five business days, where is my order?
    • We usually process orders within 1 business day. We also share a tracking number for you to track your package. We ask for understanding that some issues are outside of our control, but we'll do our best to assist and make sure your order arrives in a timely manner.
  • I see my order has been marked as shipped, but hasn't moved. Where is my order? 
    • Depending on the product release, there will be times that we have to prepack orders days in advanced to make sure we get your order out on time. Once the day rolls around that we can let it be picked up, tracking should update for what respective carrier it's been shipped as.
  • What is your return policy?
    • All sales are final except for those that are lost, stolen or damaged during shipping. If you have a question about a possible return please reach out on our contact us page.
  • How do I request a return?
    • Please fill out the form on our contact us page, select “Order Payment/Refund“, and put your name, order number, and email address in the message. We will contact you within 24-48 hours. All return requests are subject to approval and applicable fees.
  • I have a card collection, do you buy cards?
    • Absolutely, please use our contact us page and select "Collection Inquiry". We will contact you to ask for more details within 24-48 hours.
  • Where are you located?
    • We are based in North Carolina.