We are committed to deliver the best products coupled with the best possible customer service and prices. Here are some of the most frequently asked questions we receive in our store:

• I have contacted you through the contact form, how long should I wait for a reply?
  • We usually reply within 24-48 hours.

• Can I get my order expedited?  
  • More often than not, yes! We'll quote what your new shipping total is and invoice that difference to you.
    
    
• I placed my order but separate items have different release dates, how can I make sure I receive them on their respective release times?
  
  • Just reach out through the contact us page! We'll invoice a separated shipping cost, from the original order, and fulfill the part of the order that's released.

• (PT.1 - Live Products) If I place an order for a case/display quantity, will I receive it as a sealed case/display? 
  • Yes, as long as we have it available. It helps us if there's a sort of additive in "Order Notes" dictating you're specifically placing the order in expectation for a case/display. There will be times where the quantity of a case/display is available for purchase, but because we have the physical location it's on the sales floor or as visible stock. If there's questions prior to ordering, feel free to reach out via the contact us page.

• (PT.2 - Preorders) If I place an order for a case/display quantity, will I receive it as a sealed case/display? 
  • Same as above, yes as long as we have it available. We fulfill preorders from oldest to newest so the sooner an order is placed the better. We ask to dictate in "Order Notes" that the order is placed for a case/display for better clarity with the shipping team when we're mass fulfilling. If there's questions prior to ordering, feel free to reach out via the contact us page.

• I ordered my item and it’s been five business days, where is my order?
  • We usually process orders within 2 business days. We also share a tracking number for you to track your package. We ask for understanding that some issues are outside of our control, but we'll do our best to assist and make sure your order arrives in a timely manner.

• I see my order has been marked as shipped, but hasn't moved. Where is my order? 
  • Depending on the product release, there will be times that we have to prepack orders days in advanced to make sure we get your order out on time. Once the day rolls around that we can let it be picked up, tracking should update for what respective carrier it's been shipped as.

• What is your return policy?
  • All sales are final except for those that are lost, stolen or damaged during transit. If you have a question about a possible return please reach out on our contact us page.

• How do I request a return?
  • Please fill out the form on our contact us page, select “Order Payment/Refund“, and put your name, order number, and email address in the message. We will contact you within 24-48 hours. All return requests are subject to approval and applicable fees.

• I have a card collection, do you buy cards?
  • Absolutely, please use our contact us page and select "Collection Inquiry". We will contact you to ask for more details within 24-48 hours.

• Where are you located?
  • We are based in North Carolina.